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COMMUNICATION SKILLS



UNIT – I



1. Communication Skills




2. Barriers to communication






UNIT – II



1. Elements of Communication










2. Communication Styles




UNIT – III








2. Effective Written Communication






3. Writing Effectively




UNIT – IV




1. Interview Skills





2. Giving Presentations




UNIT – V




1. Group Discussion






UNIT – I


• Communication Skills: Introduction, Definition, The Importance of Communication, The Communication Process – Source, Message, Encoding, Channel, Decoding, Receiver, Feedback, Context


• Barriers to communication: Physiological Barriers, Physical Barriers, Cultural Barriers, Language Barriers, Gender Barriers, Interpersonal Barriers, Psychological Barriers, Emotional barriers


• Perspectives in Communication: Introduction, Visual Perception, Language, Other factors affecting our perspective - Past Experiences, Prejudices, Feelings,Environment


UNIT – II


• Elements of Communication: Introduction, Face to Face Communication - Tone of Voice, Body Language (Non-verbal communication), Verbal Communication, Physical Communication


• Communication Styles: Introduction, The Communication Styles Matrix with example for each -Direct Communication Style, Spirited Communication Style, Systematic Communication Style, Considerate Communication Style


UNIT – III


• Basic Listening Skills: Introduction, Self-Awareness, Active Listening, Becoming an Active Listener, Listening in Difficult Situations


• Effective Written Communication: Introduction, When and When Not to Use Written Communication - Complexity of the Topic, Amount of Discussion’ Required, Shades of Meaning, Formal Communication


• Writing Effectively: Subject Lines, Put the Main Point First, Know Your Audience, Organization of the Message


UNIT – IV


• Interview Skills: Purpose of an interview, Do’s and Dont’s of an interview


• Giving Presentations: Dealing with Fears, Planning your Presentation, Structuring Your Presentation, Delivering Your Presentation, Techniques of Delivery


UNIT – V


• Group Discussion: Introduction, Communication skills in group discussion, Do’s and Dont’s of group discussion



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